Frequently asked questions

What is 950 silver?

950 silver, also known as fine silver, contains 95% pure silver and 5% other metals. It is of higher quality and has a brighter shine compared to standard 92.5% sterling silver.

Where is your jewelry made?

All our jewelry is handcrafted by skilled artisans in Peru, using traditional techniques passed down through generations. Each piece is crafted with care and attention to detail.

Are the designs unique?

Yes! Every piece of jewelry is one-of-a-kind. Our artisans create designs that reflect the rich cultural heritage of Peru, ensuring that no two items are ever identical.

Can I return or exchange my jewelry?

We offer a return and exchange policy within 30 days from the date of purchase, provided the jewelry is in its original, unworn condition. Please review our full policy for more details.

Is your jewelry suitable for sensitive skin?

Our 950 and 925 silver jewelry is generally hypoallergenic, but skin sensitivities may vary. If you have sensitive skin, we recommend testing a small piece first to ensure comfort.

Do you offer customization options?

Yes, we offer customization services! You can work with us to create personalized pieces or modify existing designs. Please contact us for more information.

How can I place an order?

You can place an order directly on our website. Simply select the items you'd like and proceed to checkout. We accept a variety of payment methods for your convenience.

What if my jewelry is damaged during shipping?

While we take great care in packaging, if your jewelry arrives damaged, please contact us within 5 days of receiving your order. We’ll be happy to assist you with a replacement or refund.

How do I care for my jewelry?

To maintain the shine of your jewelry, we recommend storing it in a cool, dry place and avoiding exposure to harsh chemicals, perfumes, or lotions. Regular polishing with a soft cloth will keep it looking its best.

Do you ship internationally?

Yes! We offer international shipping. Shipping rates and delivery times will vary depending on your location. Please review our shipping policy for more details.