Frequently asked questions

What is 950 silver?

950 silver contains 95% pure silver and 5% other metals. That is more pure silver than standard sterling silver, which contains 92.5%.

Where is your jewelry made?

All our jewelry is handcrafted by skilled artisans in Peru, using traditional techniques passed down through generations. Each piece is crafted with care and attention to detail.

How long does delivery take?

Every piece is made to order in Peru, so please allow 3 to 5 weeks from the day you order to the day it arrives. Crafting takes about a week, shipping to our U.S. warehouse takes about a week, and delivery from our warehouse to you takes about a week. We email you when your pieces leave Peru for our U.S. warehouse, and again with your tracking number when your order ships to you.

Standard shipping is $24.99 and free on orders of $300 or more.

Are the designs unique?

Our chains come in classic link styles such as Figaro, Rope, Curb and Cuban, and many of our other pieces draw on the cultural heritage of Peru. Every piece is handcrafted to order, so small variations in texture and finish make each one a little different, and natural stones are never exactly alike.

Can I return or exchange my jewelry?

We accept returns within 30 days of receiving your order, provided the jewelry is unworn and in its original condition. To exchange a piece, return it and place a new order for the one you want. Please review our full refund policy for more details.

Is your jewelry suitable for sensitive skin?

Our 950 silver jewelry is generally hypoallergenic, but skin sensitivities may vary. If you have sensitive skin, we recommend testing a small piece first to ensure comfort.

Do you offer customization options?

Yes, we offer customization services! You can work with us to create personalized pieces or modify existing designs. Please contact us for more information.

How can I place an order?

You can place an order directly on our website. Simply select the items you'd like and proceed to checkout. We accept a variety of payment methods for your convenience.

What if my jewelry is damaged during shipping?

While we take great care in packaging, if your jewelry arrives damaged, please contact us within 5 days of receiving your order. We’ll be happy to assist you with a replacement or refund.

How do I care for my jewelry?

To maintain the shine of your jewelry, we recommend storing it in a cool, dry place and avoiding exposure to harsh chemicals, perfumes, or lotions. Regular polishing with a soft cloth will keep it looking its best.

Do you ship internationally?

We ship to the United States and Canada. Standard shipping is $24.99 and free on orders of $300 or more. Orders to Canada may be charged import duties and taxes on delivery.