Privacy policy

Last Updated: December 30, 2024

Welcome to Arosia Peru! Your privacy is important to us. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit ArosiaPeru.com (the "Site"), make a purchase, or interact with our services (collectively, the "Services"). By using our Site, you agree to the terms outlined below.

1. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do, we will update the "Last Updated" date and post the revised policy on our Site.

2. Personal Information We Collect

We collect personal information in different ways, depending on how you interact with us.

A. Information You Provide Directly

This includes:

  • Contact Details: Name, email, phone number, billing and shipping addresses.
  • Order Information: Purchase history, payment confirmation details, and transaction records.
  • Account Information: Username, password, and security credentials.
  • Customer Support: Any information shared when contacting us for assistance.

B. Information We Collect Automatically

When you visit our Site, we may collect:

  • Device & Browser Data: IP address, browser type, and operating system.
  • Usage Data: Interaction with our Site, time spent on pages, and navigation behavior.
  • Cookies & Tracking Technologies: To enhance your experience and optimize our Site. See Section 6 (Cookies) for more details.

C. Information from Third Parties

We may receive data from:

  • Service providers (e.g., Shopify) for store operations.
  • Payment processors for secure transactions.
  • Marketing partners for advertising and promotions.

3. How We Use Your Information

We use your information to:
✔ Process Orders – Fulfilling purchases, shipping products, and managing transactions.
✔ Provide Customer Support – Handling inquiries, returns, and order updates.
✔ Improve Our Services – Analyzing usage data to enhance the Site experience.
✔ Marketing & Advertising – Sending promotional content (you can opt out anytime).
✔ Security & Fraud Prevention – Detecting and preventing unauthorized access or fraudulent activity.

For users in the EEA (European Economic Area), our legal basis for processing your data includes contract fulfillment, legitimate business interests, and compliance with legal obligations (Art. 6 (1) (f) GDPR).

4. How We Share Your Information

We may share your personal information with:

  • Service Providers: Payment processors, shipping companies, and analytics tools.
  • Marketing & Advertising Partners: To show relevant ads and offers.
  • Legal Authorities: If required by law, to protect our rights or prevent fraud.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

We do not sell or rent your personal information.

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access Your Data – Request a copy of the personal information we hold.
  • Request Deletion – Ask us to delete your data (subject to legal exceptions).
  • Correct Your Information – Update any inaccurate details.
  • Opt Out of Marketing – Unsubscribe from promotional emails anytime.

To exercise these rights, contact us at [your email/contact details]. We may need to verify your identity before processing requests.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance and user experience.
  • Remember your preferences and past activity.
  • Provide relevant advertisements.

You can manage cookie settings through your browser. Blocking cookies may affect your browsing experience.

For details on Shopify-related cookies, visit: Shopify Cookie Policy.

7. Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing any information.

8. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect data from minors. If you believe a child has shared personal information with us, contact us to request its deletion.

9. Security & Data Retention

We implement security measures to protect your personal information. However, no method is 100% secure. We retain your data as long as necessary for order processing, legal compliance, and business needs.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at: support@arosiaperu.com.