Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • Unused & Unworn: The item must be in its original condition, with tags attached.
  • Original Packaging: Returns must include all original packaging.
  • Proof of Purchase: A receipt or order confirmation is required.

To initiate a return, please contact us at support@arosiaperu.com. Our team will provide you with the return address and necessary instructions. Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide you with a return shipping label and instructions on how to send back your package.

For any return-related inquiries, feel free to reach out to us at support@arosiaperu.com.

Damages & Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom or personalized items
  • Personal care products (e.g., beauty or hygiene items)
  • Hazardous materials (e.g., flammable liquids or gases)
  • Sale items & gift cards (These are final sale and non-refundable.)

If you have any questions about a specific item’s return eligibility, please contact us.

Exchanges

To exchange an item, return your original purchase following our return process. Once your return is accepted, place a new order for the item you want.

European Union - 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days—no questions asked. The item must still meet the return eligibility conditions mentioned above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider. If you haven’t received your refund within 15 business days of approval, contact us at support@arosiaperu.com.